FAQ

What sized prints can I order?

Prints are available in the following sizes:

A4 (21x29.7 cm)

A3 (29.7x42 cm)

A2 (42 x 59.4 cm)

 

What sized canvases can I order?

Canvasses are available in the following sizes:

60cm x 40cm

75cm x 50cm

90cm x 60cm

 

What paper is used for the prints?

All prints are on 190 gsm archival matte paper.

 

Can I mix different print designs to create my own set?

Absolutely! You are welcome to choose your own combination to create a set that is unique to you. You will receive a discount when purchasing 3 prints or more (of the same size), this will be reflected in your shopping cart. 

 

How is my order packaged?

Prints:

A4 and A3 prints are placed in a clear sleeve with a backing board and posted flat in a rigid mailer

A2 prints are placed in a clear sleeve and posted rolled in a mailing tube.

Canvasses:

All canvases are bubble wrapped and shipped in a cardboard box.

Cards and envelopes are placed in a clear sleeve and either posted with a backing board (for orders of 5 – 20) or bubble wrapped and posted in a suitable cardboard box (for orders of 20 or more)

 

Who produces my order?

Your prints and cards are printed at our studio in South East Melbourne, Victoria with the utmost care and each print is individually hand signed.

Your canvases are created with a trusted Australian supplier and will be shipped directly to you.

 

How long will it take for my order to be shipped?

All orders are made to order; Prints and card orders will be shipped within 5 business days. Canvasses will be shipped within 5 – 10 business days.

 

When will I receive my order?

You will receive an email with your tracking number once your item has been processed and shipped. Most orders will be received within 5-10 business days. However please note that currently Australia Post are experiencing some delays and as such your order may take longer to arrive.

 

Do you ship worldwide?

Prints and cards can be shipped internationally, shipping will be calculated in the shopping cart.

Shipping within Australia is free for all orders.

 

Do you offer framing?

Currently prints and canvas orders are not framed.

 

What sized frames are suitable for my prints?

For A4 sized prints choose A4 sized frame or larger frame with an A4 insert.

For A3 sized prints choose A3 sized frame or larger frame with an A3 insert.

For A2 sized prints choose A2 sized frame or larger frame with an A2 insert.

 

Can I return my order?

As all orders are made to order, there are no refunds or exchanges for change of mind.

 

What if my order arrives damaged?

If your order arrives damaged please make contact providing a description of the damage and photos and either a refund or replacement will be given.